sigmax FAQ

No. We at sigmax permit only one account per user. If we detect multiple accounts registered to the same person, phone number, email, or payment method, we will suspend or close all associated accounts without notice. Multi-accounting violates our terms and conditions and disrupts fair play across our slot tournaments, live-dealer tables, and sportsbook markets.

If you have forgotten your password or lost access to your account, contact our support team to recover it rather than opening a new account. Account recovery is faster and preserves your loyalty points and transaction history.

To reset a forgotten password on sigmax, click the "Forgot your password?" link on the member login page. Enter your registered email address or username. We will send a password-reset link to your email. Follow the link and create a new password. The reset link expires after a set period, so complete the process promptly.

If you do not receive the reset email, check your spam folder. If the issue persists, contact our support team and provide your registered email and mobile number for verification. We will assist in restoring access to your account.

We at sigmax accept deposits via nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment provider sets its own transaction limits. Deposit ranges vary by payment method and your account tier on sigmax. We recommend checking your payment provider's terms before depositing.

Deposits are typically processed immediately, though processing times may vary depending on your bank or payment app. If a deposit does not appear in your sigmax account within a few minutes, check your payment provider's transaction history and contact our support team with your transaction reference number.

To deposit via e-wallet, mobile banking, or local payment on sigmax, log in to your account and select the Deposit option. Choose your preferred payment method from the list. You will be redirected to the payment app or a secure payment gateway. Confirm the transaction in your online payment, e-wallet, or mobile banking app, and the funds will appear in your sigmax account immediately upon completion.

If you are depositing during peak times, processing may take a few additional moments. Always verify that you are on the official sigmax domain before entering your payment details. If you encounter an error or the transaction fails, do not retry immediately—wait a few minutes and check your payment app to confirm whether the transaction went through. Contact our support team if you need assistance.

Yes. We at sigmax offer demo mode for many of our slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode allows you to play with virtual credits so you can learn the game mechanics and payout structure without depositing real funds. Demo play does not earn loyalty points and outcomes do not appear in your account history.

To access demo mode, select a slot game from our catalogue and choose the "Play for free" or "Demo" option. Virtual credits are replenished automatically during your demo session. Demo mode is available from any location where sigmax operates, and you do not need to log in to access it.

Free bets and free spins are promotional credits issued by sigmax to eligible users. Free spins are applied automatically to specific slot tournaments during scheduled promotional periods. Free bets may be awarded as part of account bonuses, loyalty tier benefits, or seasonal campaigns around events like Liga 1 or Idul Fitri. These credits appear in your Promotions or Free Credits section within your account.

Free credits carry terms and conditions—they may be restricted to specific games, have expiry dates, and may require a minimum turnover before any winnings can be withdrawn. Always read the terms of each promotional offer before using the credits. If you are unsure whether a free credit applies to your account, contact our support team for clarification.

We at sigmax comply with data protection regulations in supported jurisdictions. To request deletion or access to your personal data, log in to your account and navigate to Account Settings > Data and Privacy. Select "Request data deletion" or "Request data access" and follow the prompts. Alternatively, contact our support team in writing with your registered username and email address.

Data deletion requests undergo a verification process to protect account security. We may ask for additional information to confirm your identity. Processing timelines vary depending on your jurisdiction and the complexity of your request. Outstanding transactions or pending withdrawals may delay deletion. Once your request is approved, we will delete or anonymise your personal data in accordance with applicable law.

Our support team provides assistance during standard business hours. Live chat availability may vary depending on demand and regional holidays. To check current availability, log in to your sigmax account and open the Support or Help section. You will see the current status of live chat. If live chat is not available, you can submit a support ticket or leave a message, and our team will respond as soon as possible.

For urgent account security issues or payment problems, contact support immediately using any available channel. During holidays such as Idul Fitri or Idul Adha, response times may be longer than usual. We recommend checking our status page for holiday schedules and expected response times.